The non-profit institution neither supplies goods or services nor controls. Its “product” is neither a pair of shoes nor an effective regulation. Its product is a changed human being. The non-profit institutions are human change agents. Their product is a cured patient, a child that learns, a young man or woman grown into a self – respecting adult; a changed human life altogether.
Peter F. Drucker
Managing the Non-profit Organization: Principles and Practices